FAQs
Frequently Asked Questions
When disaster strikes, we know you have questions—and we’re here to provide the answers you need. At Rescue Restoration, we’re committed to making the restoration process as smooth and stress-free as possible. Whether you’re dealing with water damage, fire and smoke restoration, mold remediation, or structural drying, our expert team is ready to help. Below, you’ll find answers to some of the most common questions we receive about our services, response times, technician qualifications, insurance assistance, and more. If you don’t see your question here, feel free to reach out—we’re always happy to help!
1. Do You Offer Residential and Commercial Restoration/Remediation Services?
Yes, we do offer both residential and commercial services!
2. Do You Offer 24/7 Emergency Service?
Yes, we understand that emergencies don’t wait. Our team is available 24/7 to assist with urgent restoration needs. We pride ourselves on our fast response times. When disaster strikes, we act quickly to minimize damage and start the restoration process as soon as possible.
3. Can I Trust the Technicians Who Come to My Home?
Absolutely. Our technicians are not only highly trained and IICRC certified, but they also undergo thorough background checks and drug testing. We prioritize your safety and peace of mind, ensuring that only trustworthy, professional individuals enter your home to perform restoration work.
4. Are You Licensed, Bonded, and Insured?
Yes, we are licensed, bonded, and insured! Your safety and comfort are top priorities of ours.
5. Will You Work With My Insurance Company?
Yes, we can assist you with the insurance claims process and work directly with your provider to make the restoration process as smooth as possible.
6. Do You Provide Any Guarantees?
Your satisfaction means a lot to us. That’s why we proudly offer a money-back guarantee. If you’re not happy, we’ll make it right. 100% guaranteed.
7. What Can I Expect During the Restoration Process?
From start to finish, we handle everything with professionalism and care. We assess the damage, create a customized restoration plan, and use high-powered equipment to restore your property efficiently.
8. What Areas Do You Serve?
We proudly serve the Dallas-Fort Worth area, including counties such as: Dallas County, Collin County, Denton County, Ellis County, Hunt County, Kaufman County, Rockwall County, Johnson County, Parker County, Tarrant County, and Wise County.
9. Are There Financing Options?
We do offer financing options! If interested, please let us know and we will provide you with the information you need and the link to where you can apply.
10. Can I Stay in My Home During the Remediation Process?
The decision to remain in your home during the restoration or remediation process with Rescue Restoration depends on several factors, including the extent of the damage, the specific services required, and safety considerations. For instance, during mold remediation, the process may involve removing contaminated materials, cleaning belongings, and using disinfectants to prevent mold recurrence. These activities could temporarily affect the habitability of certain areas in your home. If you have any questions or concerns about whether or not you should be staying in your home, please ask your remediation expert at Rescue Restoration!
